The following definitions apply throughout these Terms:
Commencement Date: The date on which both parties agree the Order, at which point the Contract is formed.
Contract: The legally binding agreement between You and Us, comprising these Terms and the Order, which comes into force on the Commencement Date.
CRA: The Consumer Rights Act 2015.
Delivery Date: The estimated date that We aim to deliver the Goods and commence Your installation, as varied from time to time in accordance with these Terms.
HIES: The Home Insulation and Energy Systems Quality Assured Contractors Scheme, a division of the Integrity Foundation (reg. no. 07972075), which prepared the Model Terms and Conditions forming the basis of these Terms.
Emergency Works: Any work required by You to be carried out in an emergency, such as where Your property has been damaged by a storm, is not watertight, or the health and safety of You or Your family is at risk.
Goods: The items specified in the Order that We have agreed to supply to You.
Installation Plan: The plan We will produce to explain what is going to happen, any health and safety issues You need to be aware of, preparations You may need to make, access arrangements, special instructions to protect children or pets, and what We will do with waste and materials.
Marketing Materials: Brochures, drawings, illustrations, literature, samples or other such marketing materials.
Order: The detailed description of the Goods and Services that You require Us to supply, and any documents referred to therein.
Order Confirmation: Written acceptance of the Order by Us.
Preparatory Work: Any work that We are contracted to carry out prior to installation of the Goods.
Price: The total amount You are contracted to pay Us for the Goods and Services, as shown on the Order.
Services: The delivery, installation and professional services specified in the Order that We have agreed to provide.
We, Us, Our: GLANtech SOLAR Ltd, a renewable energy company registered in England and Wales, company number 16726028, whose registered address is Unit 6, Hill Farm, Kirby Bedon, Norwich, Norfolk, NR14 7DU.
You, Your: The person(s) whose details are set out in the Order.
You should read these Terms carefully and check that the information shown in the Order is correct. We intend to rely on these Terms. If You require any changes, please ask for them to be confirmed in writing prior to the Contract being formed.
Your statutory rights as a consumer are set out in legislation and nothing in this Contract, or any of Our Marketing Materials, shall affect those rights.
To signify acceptance of the Order and these Terms and to form the Contract, the Order shall be signed by the consumer.
Delivery charges: Where Goods are delivered directly to the installation site, any applicable delivery charge will be clearly displayed and included in the total price shown on your Order. No additional delivery fees will be charged beyond those specified, unless otherwise agreed in writing.
VAT: There is zero VAT applicable on renewables. The price shown for all renewable goods and services reflects this. Should government VAT legislation change in the future, any adjustments will be communicated and reflected in your contract accordingly.
Statutory fees: Where statutory fees are required, such as planning consent fees, it is the customer’s responsibility to obtain any necessary consents and pay all associated costs. We will provide guidance where possible.
Referral incentive: If you have been referred to us by an existing customer, you may be eligible for a special incentive of £250. This will be applied only where the referral has been confirmed and validated by us prior to placing your order and will be included in the order where applicable.
Finance: We do not offer finance options. Payment for goods and services must be made directly by customers using the accepted payment methods listed in your contract.
Support: For any queries or support, you can contact our helpline on 0333 049 6017. Our team is available to assist with routine servicing arrangements, technical support and general enquiries.
The Goods are described in the Order. Marketing Materials are provided to give an approximate idea of the Goods only and may vary slightly from the colour or composition shown. All specifications are approximate and subject to normal margins of tolerance.
Quotations are valid for 14 days and are provided on the reasonable expectation that work can commence within 6 months of the agreement date. Should works be delayed beyond the agreed start date at Your request, We reserve the right to amend the quotation based on any reasonable price increases incurred. You will be under no obligation to accept the new quotation. Should You decline, the contract will be at an end.
We will take measurements to enable Us to order the right materials. It may be necessary to carry out a survey to verify measurements and develop an Installation Plan.
Energy performance calculations will be estimated during the preparatory survey and provided with Your quotation. Our standard calculations are based on current data from certification schemes and official sources and are a guide only. Actual savings will vary. Further information can be obtained from the UK Government’s Standard Assessment Procedure (SAP) and the Microgeneration Certification Scheme (MCS).
The performance of energy systems cannot be predicted with certainty due to variability in fuels and energy sources, climatic variations, local obstructions, environmental conditions and differences between locations. Estimates provided are for guidance only and must not be considered a guarantee of performance.
We will commence preparing the Goods for delivery and developing an Installation Plan from the Commencement Date. We may, at Our discretion, wait until Your right to change Your mind elapses.
Before installation begins, preparatory work will include a technical survey of Your property and assessment for an Energy Performance Certificate (EPC) or any other preparatory matter. Our fees for preparatory work are clearly shown on the Order. By placing the Order, you give Us permission to proceed with any Preparatory Work specified. If You cancel after commencement of Preparatory Works, You will be charged a reasonable proportion of the fees shown.
Where Emergency Works have been requested, this will be shown on the Order and You shall be deemed to have given Us permission to commence immediately. We may take temporary action to make Your property safe before completing a full repair as set out in the Order. In this case You cannot change Your mind and cancel the Contract in respect of those Emergency Works.
We may make minor changes to the Goods if required by changes in law, regulatory or technical requirements or improvements. These changes will not adversely affect the use or nature of the Goods. Should any change materially affect performance We will inform You.
You may ask Us to make changes to the specification of the Goods in advance of delivery. We will advise You if the change is possible and any consequences, including to the Price or Delivery Date. Any agreed change will be confirmed in writing.
If substantial changes become necessary during Preparatory Work, We will discuss these with You. If significant changes are required, We will place the Contract on hold for up to 14 days. If no agreement is reached, the Contract will be terminated and You will receive a refund of any deposit paid within 14 days, less any fees due for Preparatory Work completed.
You have the right to cancel this Contract within 14 days from the date of completion of Your installation without giving any reason. This does not apply to Emergency Works.
To cancel, please tell Us as quickly as possible and confirm in writing. You can notify Us by any means (see Contact Us below).
If no Goods have been provided or Services carried out, You will receive a full refund of any monies paid within 14 days.
If We have commenced Services or Preparatory Work, We may charge You reasonable fees provided it is a reasonable reflection of the value of work carried out and You gave Us permission to proceed within the cancellation period.
If installation has been completed or partially completed, We will return to remove the Goods and You must allow Us to do so. We will leave Your property safe, secure and watertight. It is likely to be impossible to refit Your old goods and We are under no obligation to do so. We will charge reasonable fees for the work done and the reduced value of the Goods.
Any additional delivery or installation costs will be shown on the Order. We aim to complete delivery and installation on or about the Delivery Date and will liaise with You over any reasonable changes. Time is not of the essence in respect of the Delivery Date.
If a delay is within Our reasonable control, We will notify You as soon as possible and agree an alternate Delivery Date. If the delay lasts more than 60 days from the original Delivery Date, We will allow You to cancel and refund any deposit paid within 14 days, less any fees due for Preparatory Work.
If a delay is caused by events outside Our reasonable control, We will notify You and may suspend performance of the Contract until the matter is resolved.
We will prepare an Installation Plan for Your signature, which gives Your consent for Us to proceed with delivery and installation.
During installation:
We will ensure adequate sheeting, protective covering and barriers are in place to prevent unnecessary damage to Your home, including prevention of dust or rubble spread as far as is reasonably practicable.
Our installers are responsible for removing any waste generated as a direct result of the installation. All waste will be managed in accordance with current regulations. GLANtech SOLAR Ltd carrier licence number is CBDL612687. Waste will be removed no more than 7 days following completion of the installation.
We shall not be responsible for removing waste which is not produced as a direct consequence of Our Services, that is hazardous (including asbestos), or which otherwise comes from Your home or garden.
If a problem with Your property becomes apparent during installation, such as structural defects, underground obstructions, presence of asbestos or hidden cabling, We will draw this to Your attention as soon as possible and agree a plan to resolve it. Additional costs may be involved.
We are not required to decorate or redecorate any room following completion of works.
You are responsible for gaining any necessary approvals including planning permissions, building regulations, local authority permits, landlord approval or deed of covenant. By permitting Us to carry out the Services You warrant that this has been done.
We cannot give expert advice in respect of legal matters such as the need for planning permission. We are not and do not employ chartered surveyors or architects and do not have detailed knowledge of local bylaws. It is entirely Your responsibility to check before entering this Contract whether any approvals, plan submissions, freeholder, head lease or mortgage consents are required, or whether there are restrictive covenants which may affect the premises or works.
We are not experts in structural surveying. The works are agreed on the basis that We do not encounter structural difficulties during the work, including but not limited to discovery of gas, water, sewerage or electricity mains, or inherent subsidence or existing defects such as rot, woodworm or wasps nests.
We are responsible for the registration of Your installation with HIES. The following responsibilities fall to You unless explicitly agreed otherwise:
You take responsibility for the risk of damage or loss to the Goods from the date that We complete the Services.
You obtain ownership of the Goods when We receive payment of the Price in full without any set-off or counterclaim.
It is Your responsibility to notify Your household buildings or contents insurers of any change to the property brought about by the works. You are strongly recommended to check Your insurance policy to see if such notification is required and, if in doubt, to notify Your insurers in writing before works commence.
The full Price is shown on the Order. We may amend the Price, by agreement with You, following a survey or any additional matters arising during the Services.
Payment is structured as follows:
We accept payment by cash, cheque, bank transfer, debit or credit card.
Non-payment by the relevant due date may incur additional charges. We may levy interest at up to 5% above the Bank of England base rate, calculated from the date payment was due to the date of payment. We may also add any legal, debt recovery or processing fees to the amount due.
We make every effort to supply and fit Goods to Your complete satisfaction. If You have a concern or complaint, please let Us know as soon as possible (see Contact Us).
If You identify a fault, You agree to give Us the opportunity to put things right. We will investigate the fault, which may include returning to Your property. You agree to cooperate and provide access to enable Us to resolve Your complaint.
We do not accept liability for faults caused by damage by You following completion of installation, damage caused by You or anyone acting for You in attempting to repair a fault without Our consent, or fair wear and tear of the Goods.
Under the CRA:
If You reject the Goods and seek a full refund, We will return to remove them and leave Your property safe, secure and watertight. It is likely to be impossible to refit Your old goods and We are under no obligation to do so.
Where a fault is a manufacturing fault, We will work with the manufacturer to repair or replace the Goods. We retain primary responsibility for resolving Your concern or complaint.
We are required under the HIES Code of Practice to provide a Workmanship Guarantee. All work will be carried out by installers using reasonable care and skill. The guarantee period for installation services is 2 years from completion.
The Workmanship Guarantee is underwritten with an Insurance Backed Guarantee. Should We cease to trade, You will be entitled to claim on this insurance policy.
There will be no charge to transfer any workmanship guarantee to new owners in the event of a property change of ownership.
We will register the completion date of the Contract with HIES within 7 days of completion so that an Insurance Backed Guarantee is issued to You.
In the event of a complaint, please contact Us as soon as possible (see Contact Us). A copy of Our complaints policy is available upon request.
In the event of an unresolvable issue, You can refer Your case to Our nominated alternative dispute resolution provider through HIES.
HIES can be contacted at:
Solutions House, Chorley Business and Technology Centre, Euxton Lane, Chorley, PR7 6TE
Telephone: 0330 335 3354
Email: info@hiesscheme.org.uk
The parties agree that, in the event of a dispute, We will attempt to resolve it through HIES alternative dispute resolution services. If mediation is unsuccessful, the complaint can be referred to an independent ombudsman service entirely independent of HIES.
This Contract is subject to the applicable laws and Courts of England, Wales, Scotland and Northern Ireland.
If any court, ombudsman or competent authority decides that any aspect of any term of this Contract is invalid or unenforceable, that aspect shall be severed from the Contract and shall have no effect on the remainder.
We shall be liable for any death or personal injury caused by Our negligence or that of Our subcontractors, any fraud or fraudulent misrepresentation, and for any loss or damage suffered by You which is a direct consequence of Our breach of Our obligations under this Contract. Any party claiming loss or damage shall be required to take reasonable steps to mitigate that loss or damage.
We will not be liable for the consequences of any events outside of Our reasonable control. Where such events occur, the obligations of the parties under this Contract are suspended for the duration and extended accordingly.
In the event of GLANtech SOLAR Ltd ceasing to trade, We may transfer Our rights and obligations under this Contract to a suitably qualified third party. We will tell You in writing if this happens and will ensure the transfer does not affect Your rights.
You may not transfer Your rights and obligations under this Contract to any other person without Our consent, except that You may transfer Your rights to HIES for the purpose of recovering any award made against Us by Our nominated alternative dispute resolution provider where We are in default of that award.
This Contract is between You and Us. To the extent permitted by law, no third party has any rights to enforce any of its terms.
We will use the personal information You provide in accordance with the Data Protection Act 2018 and General Data Protection Regulations, specifically to:
We have asked You on the Order to indicate whether You will allow Us to send You information about Our future products and services. We will use Your information in accordance with Your wishes and You may notify Us of any changes at any time.
